Tokoaido

Lost your second factor?

If you have lost your device and your recovery codes, and there is no administrator who can reset it for you, start here. Two things you should know before you do: everyone on the account is told immediately, and the request cannot be completed for 72 hours. That delay is what stops someone who has only reached your inbox from taking the account.

An administrator on your account can remove the second factor immediately, which is faster and safer than waiting 72 hours. Ask one first if there is one.

Remembered it after all? Sign in